Our delivery and
Please read our
Delivery and returns policy
We aim to dispatch all orders within 2 working days from receipt of order (but in reality we do better than that and dispatch 96% next working day and we’re always aiming for 100%). We will dispatch orders using either Royal Mail or courier for large orders.
** Christmas Delivery** All orders placed on Friday 21st December 2018 and after, will not be dispatched until Thursday 27th December as we are closed for the holidays, so please allow a little more time for your order to arrive.
Mainland UK, European & ROW we use Royal Mail. Royal Mail aim to deliver most 1st class mail in the UK within two working days but they do not guarantee this. Royal Mail also state that they aim to deliver to other European destinations within three to five working days, major cities worldwide within five days and other destinations within seven. At busy times of the year, for example Mothers Day or Black Friday weekend, parcels may take a little longer to reach their destination, don't panic this is not unsual, please contact if you have any questions.
In any instance, we request that you allow up to 10 working days for delivery of your order before contacting us about an order not received. We will always do our utmost to inform you of any potential delay.
It is the responsibility of the customer to enter their correct billing and shipping addresses through the order process. Unfortunately Time Out Cafe cannot be held accountable for missing orders due to incorrect details being supplied by the customer.
We are sure you will be delighted with your purchases but occasions may occur where you feel it necessary to return an item. We aim to keep this process as simple and easy as possible.
You have the right to cancel the contract for the purchase of any item within seven working days of delivery. EU customers are also entitled to an additional statutory cooling off period of 7 days. However, we regret that we cannot accept cancellations of contracts for the purchase of products where foodstuffs have been opened unless the items are of unsatisfactory quality. It is our policy that if you are not entirely happy, you can return your purchase in its original condition within 30 days for a full refund or replacement – it’s up to you.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you by mistake or the item is faulty.
If you wish to change your original purchase for something else on our site or you would like a replacement for an item that is not faulty you will be responsible for the new package postage fees.
Please complete this returns form and send it with your returned items.
Please return any such items to:
Time Out Cafe
3 Fairgreen Road
+44 (0)28 3755 2052