Please read our
Terms and Conditions
All prices are in UK Pounds and are inclusive of VAT at the current applicable rate.
There is no VAT on loose leaf tea and coffee.
The images of the products displayed on the website are for illustrative purposes only. Your product may vary slightly from those images.
The packaging of the products may vary from those images shown on the website.
While every care has been taken to ensure product information is correct, food products are constantly being reformulated, so ingredients, nutrition content, dietary and allergens may change. You should always read the product label and not rely solely on the information provided on the website.
Our system automatically acknowledges receipt of your order, but mere acknowledgement of receipt does not constitute acceptance of your offer to purchase the item(s).
Although we endeavour to hold stock of all items on our site, this cannot be guaranteed. Therefore, by acknowledging receipt of your order we are not creating a binding obligation to supply what you have ordered but which we do not have in stock. Designs on certain accessory items may vary, according to supply.
In the event of unavailability for whatever reason we will advise you of the position when we receive your order and await your subsequent instructions.
You can order in the following ways:
Securely by phone: Call Time Out Cafe on +44 (0)28 3755 2052
All prices are correct at the time of entering information. You will receive an electronic confirmation of receipt of your order via email. Payment can be made by any of the specified Payment Methods. Payment will be debited and cleared by Sage Pay online payment services. For more information visit www.sagepay.com. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
Time Out Cafe offers the following variety of payment methods:
By credit card - Mastercard, Visa, etc.
By debit card - Switch, Maestro, etc.
Please be sure to provide your exact billing address and telephone number - the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.
We aim to dispatch all orders within 2 working days from receipt of order (but in reality we do better than that and dispatch 96% next working day and we’re always aiming for 100%). We will dispatch orders using either Royal Mail or courier for large orders.
** Christmas Delivery** All orders placed on Friday 21st December 2018 and after, will not be dispatched until Thursday 27th December as we are closed for the holidays, so please allow a little more time for your order to arrive.
Mainland UK, European & ROW we use Royal Mail. Royal Mail aim to deliver most 1st class mail in the UK within two working days but they do not guarantee this. Royal Mail also state that they aim to deliver to other European destinations within three to five working days, major cities worldwide within five days and other destinations within seven. At busy times of the year, for example Mothers Day or Black Friday weekend, parcels may take a little longer to reach their destination, don't panic this is not unsual, please contact if you have any questions.
In any instance, we request that you allow up to 10 working days for delivery of your order before contacting us about an order not received. We will always do our utmost to inform you of any potential delay.
It is the responsibility of the customer to enter their correct billing and shipping addresses through the order process. Unfortunately Time Out Cafe cannot be held accountable for missing orders due to incorrect details being supplied by the customer.
Within the European Union, duty is not applied to your delivery, but outside the EU charges may apply. If you are unsure check with your local customs office, as you will be responsible for paying any applicable customs duties, taxes and import charges on your delivery.
Some infusions may not be suitable to ship to every location worldwide as some products are banned in certain countries. for example lemon peel cannot be shipped to Australia or New Zealand as it is a banned substance by the countries' quarantine service - if you are unsure, again, as above please check with your local customs offices.
We are sure you will be delighted with your purchases but occasions may occur where you feel it necessary to return an item. We aim to keep this process as simple and easy as possible.
You have the right to cancel the contract for the purchase of any item within seven working days of delivery. EU customers are also entitled to an additional statutory cooling off period of 7 days. However, we regret that we cannot accept cancellations of contracts for the purchase of products where foodstuffs have been opened unless the items are of unsatisfactory quality. It is our policy that if you are not entirely happy, you can return your purchase in its original condition within 30 days for a full refund or replacement – it’s up to you.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you by mistake or the item is faulty.
If you wish to change your original purchase for something else on our site or you would like a replacement for an item that is not faulty you will be responsible for the new package postage fees.
The minimum sale amount to activate this card is £10.00, a gift card cannot be purchased under promotional discounts or offers.
Validly activated cards are redeemable in full or part payment for products at or in the Time Out Cafe. The card balance will expire 2 years of purchase.
This Gift Card cannot be reloaded, resold, transferred for value or redeemed for cash, any remaining balance will be applied to future purchases.
Unused Gift Card balances in a Time Out Cafe account may not be transferred to another Time Out Cafe account.
Time Out Cafe reserve the right to amend these terms & conditions from time to time where it reasonably considers it necessary to do so. Reasonable notice of these changes will be given where possible.
Time Out Cafe reserves the right to:
- Change or remove (temporarily or permanently) the Website or any part of it without notice.
- Change these Terms and Conditions at any time.
The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and we are not responsible for the content or availability of any such sites.
All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Time Out Cafe or otherwise used by Time Out Cafe as permitted by law.
In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
Time Out Cafe makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.